AND... their passport has been lost or stolen. their need to travel urgently (within a few days), AND. they can't wait for a new passport to be issued. If they're in Australia, contact the New Zealand Passport office in Sydney.
Lost or stolen passports. Before you travel.
passports.govt.nz. New Zealand passports | Uruwhenua Aotearoa.
Most existing NZ passport holders can now renew their passport online.
New Zealand embassies, High Commissions and consulates outside of Sydney and London are not able to issue passports, although diplomatic officers
Next, contact your nearest NZ Passport office or NZ Embassy, High Commission or Consulate and make a Declaration for a Lost or Stolen New Passport or Travel document.
We went onto the NZ Passport site and downloaded the Application for New Passport Form - You have to make sure you download the form for your area -for us it was Sydney.
...not changed since your last passport was issued, AND your passport has not been lost or stolen.